At luckysdays Australian Lottery, we're committed to promoting safe and responsible gambling
At luckysdays Australian Lottery, we support safe, balanced participation in lottery draws. While playing can be exciting, it's important that it remains a recreational activity for adults only.
We understand that for some, gambling behaviour can change over time. That’s why we provide tools and resources to help individuals stay in control and make informed choices.
If you're not sure whether your lottery habits are still in balance, take a moment to consider the questions below:
Do you play to escape stress, anxiety, or emotional discomfort?
Have you ever hidden your spending or play frequency from others?
Do you try to win back money you’ve lost?
Have you attempted to cut back or stop, but found it difficult?
Do you spend more time or money playing than you originally planned?
Has your participation affected your wellbeing, relationships, work, or finances?
If you answered “yes” to any of these questions, you may benefit from setting limits or seeking confidential support. You're not alone — and help is available.
Recognising changes in your behaviour is a positive first step. We're here to support safe and informed participation.
We offer a range of optional features that empower you to manage your play responsibly and make informed decisions:
Set daily, weekly, or monthly deposit caps to help you stay within your intended budget. These limits can be updated at any time from your account settings.
Choose how long you want to stay active per session. You’ll be notified as your selected duration approaches and logged out once the time limit is reached.
Take a break from play by activating a self-exclusion period — temporary or long-term. During this time, your access will be paused and communications disabled.
Enable optional reminders during your play. These notifications will summarise your time online and overall session results to help you maintain awareness.
These tools are available in your account under the “Responsible Gambling” section. If you need help using any feature, our Australian-based support team is here for you — anytime.
If you or someone close to you is feeling overwhelmed or concerned about gambling behaviour, help is available. The following Australian services offer free and confidential support:
A 24/7 national service offering online counselling, information, and support for people impacted by gambling.
Phone: 1800 858 858
Website: www.gamblinghelponline.org.au
A peer-led support network offering regular meetings and resources for individuals seeking to recover from gambling issues.
Website: www.gansw.org.au
Provides education, practical tools, and professional support for individuals and families dealing with gambling-related challenges.
Phone: 1800 858 858
Website: www.gambleaware.nsw.gov.au
Access to luckysdays Australian Lottery is restricted to individuals aged 18 and over. We are committed to preventing underage participation and have implemented several safeguards to help protect minors:
If minors have access to your devices, we strongly recommend installing parental control software to restrict access to lottery and gaming sites. Please also ensure your account credentials are kept private and secure at all times.
If you need assistance with any of our responsible play tools or would like to speak with someone about our policies, our support team is here to help — respectfully and confidentially.