Privacy Policy

Collecting and Using Your Personal Data

Types of Data We Collect

Personal Information

To provide you with access to our services, we may request certain personal information that can be used to contact or identify you. This may include, but is not limited to:

• Email address
• First and last name
• Phone number
• Residential address (including suburb, state/territory, and postcode)
• Usage data (as described below)

Usage Data

We automatically collect certain technical and usage-related information when you interact with our website.

This data may include details such as your device’s IP address, browser type and version, pages visited, time and date of access, time spent on specific pages, diagnostic logs, and general device identifiers.

If you access the website using a mobile device, additional information may be collected, such as your mobile device type, operating system, browser, IP address, and unique device ID.

We may also collect technical data sent by your browser or device when loading our pages or using the service, to help us maintain functionality and improve your experience.

Tracking Technologies and Cookies

We use cookies and similar technologies to support core functionality, improve performance, and help us better understand how the website is used. These technologies may include browser cookies, web beacons, and scripts.

• Cookies (or Browser Cookies): Small text files stored on your device when you visit a website. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your experience or limit access to some features.
• Web Beacons: Also known as pixel tags or clear gifs, these are small graphic images used in some pages or emails to measure engagement or system reliability (such as counting views or confirming delivery).

Cookies can either be “session-based,” which are removed once you close your browser, or “persistent,” which remain stored for a set period or until manually deleted.

We use both types of cookies for various purposes, as outlined below:

• Essential Cookies
  Type: Session Cookies
  Managed by: luckysdays
  Purpose: These cookies are required to enable key website functions such as login, secure browsing, and fraud prevention. Without them, the services you expect from the site may not operate correctly.
• Cookie Consent Cookies
  Type: Persistent Cookies
  Managed by: luckysdays
  Purpose: These cookies store whether you’ve acknowledged or accepted our Cookie Notice, so we don’t repeatedly prompt you on future visits.
• Functionality Cookies
  Type: Persistent Cookies
  Managed by: luckysdays
  Purpose: These cookies remember your preferences — such as login status or language selection — to offer a smoother and more personalised experience when you return to the website.

Use of Your Personal Data

We may use your personal information for the following purposes:

• To deliver and support our services: including ensuring website functionality, providing requested features, and monitoring overall service performance.
• To manage your account: including processing your registration and enabling access to features available to registered users.
• To fulfil contractual obligations: including processing participation in paid services, and fulfilling other user-initiated agreements.
• To communicate with you: including sending service-related notifications or updates via email, SMS, or other available communication channels when necessary.
• To share updates and relevant service information: including optional news or offers related to similar services, unless you’ve chosen not to receive such communications.

To respond to your enquiries: We may use your information to handle and follow up on requests or communications you submit to us.

In connection with organisational changes: Your data may be used as part of due diligence or transition activities in the event of a company restructure, asset transfer, merger, or similar organisational change. Where applicable, such use will comply with relevant privacy laws.

For service improvement and internal analytics: We may use your data to better understand usage patterns, improve website functionality, measure engagement with content, and enhance your overall experience on our platform.

We may share your personal information in the following circumstances, in line with applicable legal and contractual obligations:

• With service providers: Your information may be shared with third-party service providers who assist us with functions such as data hosting, customer support, analytics, and secure communication. These parties are required to handle your information in accordance with applicable privacy laws.
• In relation to business transitions: In the event of a merger, asset transfer, acquisition, or similar restructuring, your personal data may be transferred as part of the business assets under appropriate confidentiality and compliance measures.
• With related entities: We may share information with entities within our corporate group, provided they also adhere to this Privacy Policy or equivalent standards.
• With authorised partners: Where legally permitted, we may share limited data with selected partners involved in the delivery or support of our services — not for unrelated third-party marketing.
• In community interactions: If you choose to share content or information in public areas of our platform (such as forums or profiles), it may be visible to others and potentially accessed outside the website.
• With your consent: In specific cases, we may disclose your information to third parties with your prior and informed consent.

Retention of Your Personal Data

We retain your personal data only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy. This includes meeting legal, regulatory, tax, accounting, or reporting requirements.

In certain cases, we may retain your data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of legal obligations requiring it.

Usage data, which is collected to analyse system performance and user behaviour, is typically kept for a shorter period unless it is required to maintain platform security or functionality, or unless legal obligations require longer retention.

Transfer of Your Personal Data

Your information may be stored or processed in locations outside your state or territory, including by trusted third parties providing services on our behalf. Some of these locations may have different data protection laws to those in your jurisdiction.

By using our services and submitting your personal information, you consent to such transfers, provided that they meet the standards outlined in this Privacy Policy.

We take reasonable steps to ensure that any such transfers are carried out in accordance with applicable data protection laws, and that appropriate safeguards are in place to protect the privacy and security of your information.

Delete Your Personal Data

You have the right to request the deletion of personal information we hold about you, subject to certain legal and operational obligations.

Where applicable, our platform may provide tools for you to delete or modify specific data directly through your account settings.

You may access, correct, update, or delete your personal details at any time by logging into your account and navigating to your profile or preferences section. Alternatively, you can contact us to make a request manually.

Please note that in some cases, we may retain certain information where legally required or where we have a lawful basis for doing so, including for compliance, security, or record-keeping purposes.

Disclosure of Your Personal Data

Business Transactions

In the event of a business transition such as a merger, acquisition, or asset sale, your personal data may be included among the transferred assets. We will provide appropriate notice if such a transfer results in a change to this Privacy Policy.

Legal and Regulatory Requirements

We may disclose your personal information when required by applicable law, regulation, legal process, or enforceable government request — including to courts, regulators, or authorised agencies.

Other Legal Requirements

We may disclose your personal data where we believe such disclosure is reasonably necessary to:

• Comply with applicable laws, regulations, or legal processes
• Protect the rights, property, or safety of luckysdays, its users, or others
• Investigate and help prevent security threats, fraud, or unlawful activity
• Support public safety or national interest where disclosure is legally justified
• Respond to legal claims or reduce the risk of liability

Security of Your Personal Data

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, please note that no method of transmission over the internet or method of electronic storage can be guaranteed as fully secure.

While we implement industry-standard practices to safeguard your data, you acknowledge that you share information with us at your own discretion and risk.

Children's Privacy

Our services are intended for users aged 18 and over. We do not knowingly collect personal information from individuals under this age. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so we can take appropriate action.

If it becomes known that we have collected data from a minor without verified parental or guardian consent, we will take steps to securely delete that information in accordance with applicable law.

In jurisdictions that require parental consent for data collection involving minors, we will seek appropriate consent prior to any processing.

Links to Other Websites

Our website may include links to third-party websites or services that are not operated or controlled by us. If you follow a link to any external site, please note that we are not responsible for its content, privacy practices, or security standards.

We encourage you to read the privacy policy of any third-party website you visit before providing any personal information.

Changes to This Privacy Policy

This Privacy Policy may be updated occasionally to reflect legal, regulatory, or operational changes. Any updates will be published on this page with a revised “Last Updated” date.

Where required by law, or when changes are material, we will notify users through appropriate channels — for example, via email or a prominent notice on our website — prior to the changes taking effect.

We recommend reviewing this page regularly to stay informed about how we handle your personal information.

Contact Us

If you have any questions about this Privacy Policy, you can contact us by email [email protected]